Entrepreneurship can be lonely. I wish I had more experienced entrepreneurs beside me when I learned to run and grow the business. “I don’t know” is a great answer. Even if you’re the smartest person in the room, there’s always more you can learn from others who have walked that path before.
We once visited Zappo’s in Las Vegas, so inspiring! That took our customer journey to a whole new level. The most important thing was to really listen to your customers. Eventually they tell you how to improve your company and how you can adjust your service to them the way they like it the most and value the most.
We went from 2 employees to 3.000+ while I was there. It taught me the value of a clear vision, how to scale culture, maintain focus, the importance of crisp communication, and that a leader’s job is to ask the right questions, rather than try and provide all of the answers.